Q: How long until my item ships?

A: Our typical turnaround time is 5-7 business days, although we do our best to ship ASAP! Certain items may take longer to ship than others due to their handmade nature. This includes bandanas crafted from special order fabrics and leashes, which are hand dyed to order.

Q: Do you accept custom orders?

A: Heck yeah! We LOVE custom orders and will work with you to create the item of your dreams! We’ve created specialty bandanas for breed specific events, weddings, and more. We also have embroidery capabilities.

Q: Can I return items?

A: We do not accept returns, but we are happy to work with you if there is a problem with your order. We are able to accept exchanges as inventory allows.

Q: Are my new B+H goodies machine washable?

A: Absolutely! We recommend washing bandanas on the gentle cycle in cold water, and laying flat to dry. Leashes can be machine washed on the gentle cycle as well, but we recommend placing them in a pillowcase or lingerie bag. We also recommend spraying your new leash with a stain repellant (such as scotch guard).

 

Good to know: PLEASE make sure your shipping information is entered correctly at checkout. We are not responsible for orders lost in transit due to an incorrect or incomplete address.

It’s a poor job that can’t afford a supervisor around here. Maya is in not just in charge of emails and quality control, she also handles measuring fabrics.

It’s a poor job that can’t afford a supervisor around here. Maya is in not just in charge of emails and quality control, she also handles measuring fabrics.